Contact Us
When making inquiries about your order, please be sure to include the order number and the name of the person who placed the order.
We will respond within 2 to 5 business days, so please be patient.
For inquiries from members, please select "From" in the subject line and enter the details of your inquiry in the message.
Please be sure to check before making an inquiry. We will not be able to respond to inquiries regarding the following matters. Thank you for your understanding.
Regarding restocking of sold-out items
We will notify you via our official Instagram or email, so please follow us and subscribe to our email list.
Regarding consultations regarding children's sizes
We cannot provide specific size recommendations as the fit will vary depending on your child's body type and how you prefer to dress them.
When choosing a size, please make use of the AI size diagnosis "UNISIZE" on our official website.
Product development and timing
We will keep you updated on our official Instagram, so please follow us.
About Rakuten Shop
-The sale date on Rakuten Shop will be approximately 3 to 7 days later.
- Inventory is shared with the official website, so it is not prepared separately for the Rakuten site.
As soon as the details are confirmed, we will notify you via Instagram or email, so please follow us and subscribe to our email list.
About the new products posted on Instagram
We will inform you of the release date on Instagram or via email, so please follow us and subscribe to our email list.