Customer Support Wanted | Being close to our customers

we,
Not just the product itself,
We value the entire experience, including the shopping process and any subsequent interactions.

Currently, you will be acting as a point of contact with customers, handling inquiries and consultations.
We are currently recruiting customer support (concierge) staff .

We listen carefully to each and every voice,
This is an important position that connects the brand with the customer.

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🌟 Recruitment requirements [Job description]

Focusing on communication with customers,
Responsible for customer support duties.

・Responding to customer inquiries (email, LINE, etc.)
・Providing information regarding order details and delivery status ・Responding to questions about sizes and products ・Responding to inquiries regarding returns, exchanges, cancellations, etc. ・Responding to defects and complaints (including status confirmation and internal coordination)
・Information sharing with the EC management, production, and shipping teams

There is a manual,
We value flexible responses that are tailored to the situation, rather than a one-size-fits-all approach.

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[Application conditions]

・Those who are comfortable communicating in writing ・Those who can communicate politely and calmly ・Those who can respond calmly without getting emotional ・Those with experience in customer service or customer support (regardless of industry)
・Those who can perform basic PC operations

※Specialized knowledge about products and business
You will be able to learn it little by little after joining the company.

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[Desired profile]

・Someone who can empathize with customers' feelings and deal with them sincerely ・Someone who values ​​teamwork and is conscious of internal cooperation ・Someone who can carefully handle each and every request ・Someone who can empathize with the worldview of the SemonApartment brand

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[Appealing points]
What kind of workplace is it?

・All members are mothers with small children aged 1 to 6. ・We are flexible in accommodating sudden absences for children. ・Because we are a small team,
It is an environment where customer feedback directly leads to improvements. There are many occasions when we hear "thank you."
This is a position where you can easily find fulfillment. Full-time part-time work is also possible. There is a possibility of promotion to full-time employment in the future.

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[Working hours and holidays]
Working hours

・From 9:00 to 17:00, 4 hours per day, 2 days per week
・Full-time work (e.g. 9:00-17:00) is also welcome. ・Example shifts: 9:00-14:00, 10:00-16:00, etc. ・Please feel free to discuss working hours during the interview.

Working style

・Shift system

Vacations and Holidays

・Shift application system ・Saturdays, Sundays, and holidays off ・Summer vacation, New Year's holiday ・Paid vacation

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[Work location]
Work location

〒530-0055
6-7 Nozakicho, Kita-ku, Osaka City, Osaka Prefecture
Osaka Kitano Building 9F

access

・Approx. 10-minute walk from Minamimorimachi Station on the Sakaisuji Subway Line ・Approx. 8-minute walk from Ogimachi Station on the Sakaisuji Subway Line ・Approx. 14-minute walk from JR Osaka Station

*Smoking is strictly prohibited on the workplace premises.

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[Salary and benefits]
Salary

・Hourly wage: 1,300 to 1,800 yen ・Commuting allowance included (up to 20,000 yen per month)
・Salary increase available・No bonus

trial period

・Trial period: 10 days ・Wage during trial period: 1,200 yen per hour ・Working conditions: Some may differ

social insurance

・Employment insurance and workers' compensation insurance

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[Employment type]

・Part-time, temporary, and full-time work available. ・Possibility of promotion to full-time employment.

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✨ Would you like to act as an important point of contact for our customers at SemonApartment?

Customer support is available at
It is a very important part of the brand, as it is the "face" of the brand.

At SemonApartment,
Rather than forcing the correct answer on others,
Above all, we place great importance on being considerate of our customers' feelings.

A brand that is close to the daily lives of children and their families.
We look forward to receiving applications from people who can support us through verbal communication.